Return & Refund Policy
RETURN & REFUND
More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us at firstname.lastname@example.org and we’ll make it right!
Also please be informed that placing an order means that you accept all the terms mentioned below
CANCELLATION & MODIFICATION
If you change your mind about your purchase, please sending us an email to email@example.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 2 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that: a management and transaction fee (20% of your total order value) will be applied for the cancellation.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
REPLACEMENT & REFUND
At this time we do not offer Return in any case, we just offer Replacement. If your item is deffective, you don’t need to return the item and we will resend you a replacement for free.
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or sample shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee)
Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display.
To file a claim, please send us an email to firstname.lastname@example.org and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected products.
- Full delivery address
- Contact telephone number
Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
We typically DO NOT accept refunds or replacement due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
- Incorrect shipping addresses
- Invalid address entry
- Improper care, damages in use.
Customer service is on top of our priority and we will do whatever we can to take care of you. Thank you for visiting Milaste.com and if you have any questions, please don’t hesitate to contact us via: email@example.com